Refund Policy
Last Updated: February 2026
1. Eligibility
Astro Seek offers refunds for premium subscriptions and eligible one-time purchases within 30 days of the original purchase date. To be eligible, you must not have used a significant portion of the premium features (e.g., multiple deep reports or extended use of astrologer Q&A).
2. How to Request a Refund
Send an email to [email protected] with the subject line "Refund Request" and include:
- The email address associated with your Astro Seek account
- Date of purchase and order/payment reference if available
- Brief reason for the refund request
We will respond within 5 business days and process approved refunds to the original payment method within 10 business days.
3. Non-Refundable Items
Credits or reports already consumed (e.g., deep reports generated, questions sent to our astrologer) are generally non-refundable. Subscription refunds may be prorated based on usage.
4. Chargebacks
If you dispute a charge with your bank or card issuer without first contacting us, we may suspend your account until the dispute is resolved. We encourage you to contact us first so we can address your concern.
5. Contact
For refund requests or questions about this policy, contact us at:
Email: [email protected]